Shipping is complimentary on orders of $75 or more. Orders under $75 have a flat $10 shipping fee.

All orders are packed and dispatched from Sydney, with tracked delivery Australia-wide through Australia Post. We currently deliver within Australia.

Orders are dispatched within 1 to 3 business days, and most arrive within 3 to 7 business days after dispatch, depending on your location. You’ll receive a tracking link by email as soon as your order is on its way.

Yes, if it hasn’t been dispatched yet. Contact us through our Customer Support page as soon as possible and we’ll update or cancel it. If we cancel it, you’ll receive a full refund.

Please contact us through our Customer Support page as soon as possible, ideally within 7 days, with your order number and a photo of any damage. We’ll arrange a replacement or refund.

Yes. Your first order is yours to try: should it not be quite right, let us know within 30 days of delivery and we’ll refund it in full, including any shipping you paid, even if you’ve opened the wipes, with nothing to send back. See our Refund Policy for full details.

Your first order is covered by our guarantee. For later orders, as our wipes are a hygiene product, returns are for anything that arrives damaged, faulty or incorrect, and in those cases you’re always covered.

Choose how often you’d like your wipes delivered, and we’ll send them automatically so you never run out. Each delivery is charged shortly before it’s processed, and shipping is complimentary on deliveries of $75 or more.

Yes, at any time before your next billing date. To skip, pause or cancel, log in to your account or use the link in any subscription email. To change your delivery frequency or quantity, contact us through our Customer Support page and we’ll update it for you. There are no lock-in contracts and no cancellation fees.

Each wipe is cut from extra thick 70 gsm fabric (gsm measures a fabric’s weight, so a higher number means a thicker cloth) of 100% viscose, a soft fibre drawn from plant cellulose. Its pearl-embossed texture, a fine raised pattern, lifts dirt rather than smearing it, and the fibres are cross-laid, layered in alternating directions for strength, so the wipe holds together mid-clean. Our wipes are free from fragrance and alcohol, and you’ll find the full ingredient list, with an explanation of every ingredient, on our product page.

Each cloth is cut from plant-based viscose, independently tested to the requirements set for baby textiles, and moistened with highly purified water. The wipes are then made to ISO 22716, the international standard for cosmetic manufacture.

Each pouch contains 60 extra thick wipes, each measuring 20 × 20 cm. Three pouches give you 180 wipes.

Yes. They are formulated for daily use, from paw to tail.

A quick wipe after walks keeps paws and coat fresh, so full baths can be saved for when they’re truly needed.

Yes, around the muzzle and chin.

Yes. Made without fragrance or alcohol and balanced to pH 6.8, they suit puppies as well as older dogs.

We created Signature Dog Wipes for Luna, who has sensitive skin. They’re made without fragrance, alcohol, essential oils, parabens or phenoxyethanol, and the formulation is balanced to pH 6.8, close to the natural pH of a dog’s skin. For a particularly sensitive dog, a first wipe on a small area is a gentle way to begin.

Yes. They are suitable for dogs of all breeds and sizes. Luna, our miniature poodle, inspired them, but they are made for every dog.

Simply place used wipes in the bin. Our cloth is made to stay strong in use, so it isn’t suited to flushing.

Store the pouch in a cool, dry place and close the lid firmly after each use; they’re best enjoyed within three months of opening.